Counting to 10.....but it isn't working....not even close
Sunday, October 30, 2011
Ok - so for my frustration -- I'm spitting mad right now; yesterday about noon the power started to flicker and then went out - called the power company and got a recorded "we're really sorry the power should be back on between......" I had just stuck some spark recipe muffins in the electric oven. So much for muffins.
So that on again/off again continued for a couple of hours. I was scared for the appliances and computers - we had a whole house surge protector installed when we moved in but I don't trust it...Unplugged all the computers. But not the router or modem. Important detail - didn't occur to me. They were already plugged into an ADDITIONAL surge protector - should be ok, right?
Also realized - as I was headed out to Starbuck's for a hot spot so I could get some work done that I'd promised my boss - garage door doesn't open with no electricity. Duh. It probably does somehow but I couldn't figure it out. Probably has something to do with that frayed red cord that appears to have snapped off about 8 feet above my head. My DH left for Denver Saturday at about 6 am so no one to consult on this.
So I waited until we had a partial current - I know because all the smoke alarms chirp - got the door open and closed, and left for Starbuck's. Got back in a few hours - power on. BUT no internet. Rebooting modems, routers, PC's didn't fix it so....I figure too late for tech support and I'll try again in the morning. Hoping for a return of my patience as well.
Started with my ISP provider early this morning - got that back on and working but no wireless. They would help me with the router ...for 14.99 a month and a YEAR's COMMITMENT! So I say, no, just spent $270 to get Geek Squad Black Tie protection so it doesn't make sense for me to pay you $179 when it could mean you tell me the router is dead and I'm no better off.
Call to Geek Squad Black Tie hot line - by now almost 1:30 Sunday.
Hour or so on the line with Geek Squad dude - who kept trying to install drivers for my wireless card and won't listen to the problem or the fact that I have been using the same router and same PC for over 2 years - then finally gets it that the wireless isn't broadcasting, says pack up the router and go to Best Buy. On a - by this time - Sunday afternoon. Aiy yi yi Lucy!!!!
So I drive over there (30 minutes)......stand in line to talk to one guy - who tells me I'm in the wrong line (apparently under the Geek Squad sign when you have purchased Geek Squad black tie protection is the wrong line - go figure). Shows me where the right line is and 30 minutes later I talk to new Geek Squad guy...who tells me....wait for it....he can't help me because the store is on a broad band connection. I argue that Geek Squad phone guy sent me in there and told me you could help. He finds me the phone number for Linksys - manufacturer of the router I bought from Best Buy!! - and tells me to go home and call them. I'm sure you see the irony. Sort of a Catch 22 wouldn't you say?
By this time it is almost 4:30 - I buy a new router not wanting to risk driving home, calling Linksys and being told router is dead. My day is shot and I need it for work actually today. BTW in a fit of insanity, I purchase Black Tie protection on the new router.
So 5:30 pm Sunday - I open the box for the new Linksys router and there is nothing in the way of documentation/instructions. Nada. Just a cd. Pop that in.....nothing; try again and the installation fails. Tells me I need to disable whatever other software is managing my networks. Funny, that would be Linksys software wouldn't it from the old router?
I call Geek Squad again -- long story short, he can't help, and gives me the phone number for Linksys. It is now almost 8 pm. I'm am stomping around the house mad - my weekend is gone.. I finally figure out what box to uncheck to disable the wrong software and get the through the installation. Have you ever noticed that all their links for additional help require a connection to the internet? If I had that, i wouldn't have bought your stupid....never mind.
Now I'm re-installing laptops, printers, yadya, and I haven't had dinner.
Yes this was a rant. Can't help it. Feel like telling someone to go hang themselves with their Black Tie.