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Counting to 10.....but it isn't working....not even close

Sunday, October 30, 2011

Ok - so for my frustration -- I'm spitting mad right now; yesterday about noon the power started to flicker and then went out - called the power company and got a recorded "we're really sorry the power should be back on between......" I had just stuck some spark recipe muffins in the electric oven. So much for muffins.

So that on again/off again continued for a couple of hours. I was scared for the appliances and computers - we had a whole house surge protector installed when we moved in but I don't trust it...Unplugged all the computers. But not the router or modem. Important detail - didn't occur to me. They were already plugged into an ADDITIONAL surge protector - should be ok, right?

Also realized - as I was headed out to Starbuck's for a hot spot so I could get some work done that I'd promised my boss - garage door doesn't open with no electricity. Duh. It probably does somehow but I couldn't figure it out. Probably has something to do with that frayed red cord that appears to have snapped off about 8 feet above my head. My DH left for Denver Saturday at about 6 am so no one to consult on this.

So I waited until we had a partial current - I know because all the smoke alarms chirp - got the door open and closed, and left for Starbuck's. Got back in a few hours - power on. BUT no internet. Rebooting modems, routers, PC's didn't fix it so....I figure too late for tech support and I'll try again in the morning. Hoping for a return of my patience as well.

Started with my ISP provider early this morning - got that back on and working but no wireless. They would help me with the router ...for 14.99 a month and a YEAR's COMMITMENT! So I say, no, just spent $270 to get Geek Squad Black Tie protection so it doesn't make sense for me to pay you $179 when it could mean you tell me the router is dead and I'm no better off.

Call to Geek Squad Black Tie hot line - by now almost 1:30 Sunday.

Hour or so on the line with Geek Squad dude - who kept trying to install drivers for my wireless card and won't listen to the problem or the fact that I have been using the same router and same PC for over 2 years - then finally gets it that the wireless isn't broadcasting, says pack up the router and go to Best Buy. On a - by this time - Sunday afternoon. Aiy yi yi Lucy!!!!

So I drive over there (30 minutes)......stand in line to talk to one guy - who tells me I'm in the wrong line (apparently under the Geek Squad sign when you have purchased Geek Squad black tie protection is the wrong line - go figure). Shows me where the right line is and 30 minutes later I talk to new Geek Squad guy...who tells me....wait for it....he can't help me because the store is on a broad band connection. I argue that Geek Squad phone guy sent me in there and told me you could help. He finds me the phone number for Linksys - manufacturer of the router I bought from Best Buy!! - and tells me to go home and call them. I'm sure you see the irony. Sort of a Catch 22 wouldn't you say?

By this time it is almost 4:30 - I buy a new router not wanting to risk driving home, calling Linksys and being told router is dead. My day is shot and I need it for work actually today. BTW in a fit of insanity, I purchase Black Tie protection on the new router.

So 5:30 pm Sunday - I open the box for the new Linksys router and there is nothing in the way of documentation/instructions. Nada. Just a cd. Pop that in.....nothing; try again and the installation fails. Tells me I need to disable whatever other software is managing my networks. Funny, that would be Linksys software wouldn't it from the old router?

I call Geek Squad again -- long story short, he can't help, and gives me the phone number for Linksys. It is now almost 8 pm. I'm am stomping around the house mad - my weekend is gone.. I finally figure out what box to uncheck to disable the wrong software and get the through the installation. Have you ever noticed that all their links for additional help require a connection to the internet? If I had that, i wouldn't have bought your stupid....never mind.

Now I'm re-installing laptops, printers, yadya, and I haven't had dinner.

Yes this was a rant. Can't help it. Feel like telling someone to go hang themselves with their Black Tie.
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Member Comments About This Blog Post
  • SHARON10002
    I'd be less patient than you have been through all of this! As I was reading, I was thinking that you managed to get through it and do it without strangling someone!
    You deserve a big emoticon ! I do hope that getting it all out here helped you feel better and get something to eat!
    3127 days ago
  • PIXIE-LICIOUS
    I would rant too. You have no idea how much ranting I'd do in your place! I hope things are better today though!
    emoticon
    3128 days ago
  • STEVENGO2
    Looks like maybe you should count to 100 on such a stressful day! I hope that today is a better day than yesterday!

    emoticon At least you worked it through and are back up and running and sparking!


    3128 days ago
  • PINKNFITCARLA
    I've had similar experiences! VERY frustrating! emoticon
    3128 days ago
  • no profile photo CD8301081
    emoticon That is crazy. So much for people being helpful.
    3128 days ago
  • no profile photo CD9450242
    ARGHHHHHHHHH!!! I hate when this stuff happens. You gotta have a good day tomorrow. emoticon
    3128 days ago
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