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KWOOD1955's Photo KWOOD1955 SparkPoints: (101,437)
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3/25/20 10:12 A

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Yes! For me, yes!



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SPARK_MERLE's Photo SPARK_MERLE Posts: 9,722
3/5/20 12:53 P

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Hello @ARGYLEMYSTERY,

I am very sorry you had such a negative experience. I took a look at your account and it shows you had a trial of our former SparkCoach program on this account Jan 10 - 17, 2015. But, there was never a paid subscription on it for SparkCoach nor for Premium. So, it sounds like you may have had a different account where you paid for Premium. Did you ever have a different username that I can look up for you? Do you have any other email addresses on which you may have an account? It's better to not post personal emails on a public forum like this, so if you have other emails I can check on, please send them to me via private SparkMail. Another option is if you can provide a receipt copy or screenshot that shows when you paid for that--I could use that to manual update your account.

Let me know about any of the above so I can help resolve this for you.

Spark_Merle

Edited by: SPARK_MERLE at: 3/5/2020 (15:21)
~ Merle

"I am only one, but I am one. I cannot do everything, but I can do something. And I will not let what I cannot do interfere with what I can do."
Edward Everett Hale
ARGYLEMYSTERY's Photo ARGYLEMYSTERY Posts: 1,287
3/5/20 10:24 A

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Several years ago, I paid a one time fee of $30 for the Premium. But my so called premium service disappeared after one of SPs site changes & was never restored. When I contacted them not only did they never fix the problem, they didn't even act like it was a big deal. They just kept asking me if I was confused & just thought I paid for premium. Very insulting. I talked to other members who had the same issue & quit SP over it so it wasn't just me who lost their premium membership. I think it was a scam to get more money because now there is a monthly fee & not a one time fee. So now I just use the free service & really there isn't a lot of difference if you use an ad blocker. Just beware, you can pay that extra fee and yet lose your perks at any time without it being restored & there will be nothing you can do about it.



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PCOH051610's Photo PCOH051610 Posts: 7,028
3/1/20 1:58 P

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Definitely! I paid the one time fee a few years ago.


Susan
Standard Time Zones
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KHALIA2 Posts: 14,790
2/15/20 8:11 A

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Absolutely!!!!!

LING_SP's Photo LING_SP Posts: 1
2/14/20 11:43 A

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I wish SP luck. I don't care about the coaching or the other features that likely contribute to their increased operating costs. I want to reward the developers, drop the ads, and get the enhanced reporting. Under no circumstances am I going to sign up to a monthly fee to get that. I think they would be wise to structure two levels including what I would refer to as a non-interactive level that sells with a one-time fee. As far as the app, the only thing I am really missing is the ability to track fasting. I want the enhanced reporting to get to "net carbs" as gross carbs are useless (for me) and potentially report the source of carbs. Thanks.

LIL-VIXEN's Photo LIL-VIXEN Posts: 6,254
1/5/20 9:17 P

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I like the coaching because I have trouble putting the right foods together for maximum benefit. I know what to eat, but I don't exactly know what time of day to eat it and the coaching has helped a lot.

"The only way of finding the limits of the possible is by going beyond them into the impossible."



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JOANJETT's Photo JOANJETT Posts: 2,197
1/2/20 2:31 P

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Im curious as to how one is expected to lose more weight by paying $$/month. What do you get other than access to a coach ?


Joan (JD )
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CD24782080 SparkPoints: (23,437)
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7/28/19 1:31 P

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I like the coaching and also not having the ads. I think it is totally worth the modest price and I'm very happy to pay it.

ELFISHER56's Photo ELFISHER56 SparkPoints: (103,819)
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7/22/19 9:25 A

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It works fine for me because I'm a person who has a need to email a coach weekly. I've got a lot to adjust between nutrition and exercise and sometimes I have to do it daily. This leaves me needing the service. Cheers!

Know that I am not anyone else's perception. I am simply *ME*


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MOMWANTSNOWAIST's Photo MOMWANTSNOWAIST Posts: 8,034
7/22/19 1:04 A

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I guess so ~ I LIKE :) not seeing any ads~!!!!!!!!!!!!!!!!!!!!!

In God my heart trusts. ----Proverbs 28:7

Train up a child in the way he should go, and when he is old, he will not depart from it. Proverbs 22:6

KNOW that the LORD is GOD.It is HE who made us,And we are HIS;
We are HIS people,
The sheep of HIS pasture.
Psalm 100:3
Betsy ~~~CST






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JENNDOTCODES's Photo JENNDOTCODES Posts: 15
7/9/19 6:45 P

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I'm really excited to start premium and think it's worth it, this great site has been there for me for 15 years and I love to see new features. I'm glad to give them a subscription for all the value this has added to my life over the years, and I think it's really going to help me reach my goals.



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LUANN_IN_PA Posts: 31,156
7/8/19 1:14 P

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"The price amount of $5.34 is unfamiliar to me as well. The charge should be $4.99."
Sounds like 7% sales tax to me.

"We cannot change the cards we are dealt, just how we play the hand."
~ Randy Pausch

"There's a difference between interest and commitment. When you're interested in doing something, you do it only when circumstance permit. When you're committed to something, you accept no excuses, only results."
~ Art Turock

"We have a saying in Tibet: If a problem can be solved, there is no use worrying about it. If it can't be solved, worrying will do no good."
~ 7 Years in T
SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,126
6/11/19 6:24 A

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MLBROWN,

It looks like your subscription is through Google Play, so we can't see all of the details. But from our end, it looks like you started the free trial on 5/14 and were charged once on 5/29. If that's not the case, try emailing our tech support, support@sparkpeople.com and they will try to help. They might have to refer you back to Google's customer suppor, but it's worth a try.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everyone on the couch."
ELFISHER56's Photo ELFISHER56 SparkPoints: (103,819)
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6/11/19 6:13 A

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Oh My! It sounds like you might need to speak to tech support. That's not how all this works. My $4.99 is taken out on a certain date every month. If your's is repeatedly being taken out on random days then something's wrong. The price amount of $5.34 is unfamiliar to me as well. The charge should be $4.99.

I wish you luck with this matter.

Know that I am not anyone else's perception. I am simply *ME*


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MLBROWN1980 Posts: 1
6/11/19 5:08 A

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Not to me! Ever since my free trial expired, my card is randomly charged $5.34 with no rhyme or reason, sometimes three days in a row! This is definitely not what I agreed to...will be canceling Premium and if the ads are too much I'll just find another app to use😡

JERSEYGIRL24's Photo JERSEYGIRL24 Posts: 30,459
5/9/19 11:59 P

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Got it for the one-time fee, which I believe is not an option anymore. So glad I did!! The ad-free experience is great.

Leslie from NJ
Eastern Time Zone


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RENEEGADE's Photo RENEEGADE SparkPoints: (62,736)
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4/24/19 10:43 P

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yes, not having the ads (just too distracting for me) I redo the Sparkcoach programs over and over for consistancy!

Every day is a gift.


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ELFISHER56's Photo ELFISHER56 SparkPoints: (103,819)
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4/17/19 6:34 A

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If you've got to adjust your goals on a regular basis it's better to have the premium than not. Hey, I'm far from having the money but that little bit is an investment in my process. I want to get there healthy. I don't just want to get there.
emoticon

Know that I am not anyone else's perception. I am simply *ME*


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SLASALLE's Photo SLASALLE Posts: 17,458
4/4/19 4:31 P

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Oh my gosh ... a resounding YES!! Did it early on and have been happy ever since.



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SPARKYFLOWER's Photo SPARKYFLOWER Posts: 4,303
3/30/19 7:31 A

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Yes it is

KWOOD1955's Photo KWOOD1955 SparkPoints: (101,437)
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3/29/19 11:33 A

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Yes!



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SLIVERBULLET's Photo SLIVERBULLET Posts: 2,286
3/15/19 9:44 A

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yes it is worth the money

SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,126
3/15/19 8:34 A

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Since your subscription is through Google Play, we don't have access to your account details. You might want to contact their customer service to see what's happening.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everyone on the couch."
_WARRIOR4LIFE's Photo _WARRIOR4LIFE Posts: 5,390
3/15/19 8:17 A

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Mine seems to be gone. Ads are back. Money wasn't taken from my account this month.

"I will go anywhere, as long as it's forward." -David Livingston

Emily
Western New Yorker
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5% Challenge Overall Co-Leader, 2020
5% Challenge Leader, Teddy Bears, 2020
5% Challenge Leader, Weight Warriors, 2018, 2019
Scarlet Dragons Spring Into Fitness, BL Spring 2020 Member


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KCSLADY's Photo KCSLADY SparkPoints: (11,267)
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2/27/19 9:38 P

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I am willing to put up with ads instead of paying the fee for two reasons:

First and more important, the ads that run on the site most likely pay fees to SparkPeople. Therefore, they're supporting my diet website.

Second, since the ads are in frames and not in pop ups, it doesn't interfere with what I'm doing on SparkPeeps, andsome of the content is interesting to me. Today, because I was looking at make-up, some different make-up companies are in view.



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RHONDALMULKEY SparkPoints: (6,540)
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1/28/19 11:03 A

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I like it cause I don't like ads emoticon

Slow and steady wins the race - Robert Lloyd


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POLSKARENIA's Photo POLSKARENIA Posts: 11,201
1/27/19 5:31 A

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Definitely. I got in at the start and am so glad I did.

Renia , Lavalette, France GMT +1



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ANEMIC_OAK's Photo ANEMIC_OAK SparkPoints: (27,780)
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1/25/19 8:03 A

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Wow, I got in on the one time fee. Glad I didn't forget my user name.



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SPINACHROCKS1's Photo SPINACHROCKS1 Posts: 988
1/21/19 2:32 P

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Personally, I HATE being bombarded with advertising no matter what I do or where I go. Something is always being pushed down my throat! There's no peace and quiet any where any more it seems. When I pay to go to the movies to get away from it all and relax and I have to sit there and watch all the annoying commercials just like at home I REALLY get exasperated! I elected to go Premium not for the info so much but just so I could have an experience without rifling through a bunch of garbage! I'm a senior on SS. I can't say I really love it or can afford it...but I'm looking at going to SPARK and experiencing it alone not with all the advertisers! Wish SPARK was totally free without ads but probably not very realistic. They deserve some income too for all the info and help they offer! Ads = emoticon emoticon

Edited by: SPINACHROCKS1 at: 1/21/2019 (14:37)

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AMYISSUCCEEDING's Photo AMYISSUCCEEDING SparkPoints: (359,334)
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12/1/18 2:22 P

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I think it is worth it.



Amy from Oregon

Take it One Day At A Time!

Pacific Time


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SKIMBRO's Photo SKIMBRO SparkPoints: (176,830)
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11/10/18 2:19 P

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Great information. I don't think I will switch.



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CD17980481 Posts: 82
11/6/18 10:47 P

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Wow! I think they should offer the one time payment more often. I don't think that I will continue paying the monthly fee for much longer.

Edited by: CD17980481 at: 11/11/2018 (15:37)
AVROIEN Posts: 11,554
11/6/18 8:33 P

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That cost could leave me out as well.



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HOLDINGMYOWN's Photo HOLDINGMYOWN Posts: 5,903
11/5/18 9:28 A

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WOW! that is a big difference in price! Your now talking almost $60/year...EVERY year! I would not be able to even consider that on my pension! Sad that it has to cost so much.... emoticon emoticon

Heather~ New Brunswick~~Canada


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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,126
11/5/18 9:24 A

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The one-time fee was just when the feature first launched. Now the only payment option is monthly.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everyone on the couch."
HOLDINGMYOWN's Photo HOLDINGMYOWN Posts: 5,903
11/5/18 7:33 A

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I only paid a one time fee of $30 for the Premium.
Is there another one? That cost the $4.99 per month?

Heather~ New Brunswick~~Canada


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CD17980481 Posts: 82
11/4/18 11:52 P

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I am currently paying the $4.99/month since my 14 day free trial ended... I'm not sure that I'm going to continue paying for premium though. I really like not having to deal with the ads and the capability of Spark Coach and its programs, but at the same time, I have been using another app for tracking my food/weight for almost 4 years now. Last year, I paid the lifetime fee for that app and will no longer have to pay them. Most of the things that I love with Spark People are available with the free version, so the likelihood that I will continue paying is slim at this point.

HOLDINGMYOWN's Photo HOLDINGMYOWN Posts: 5,903
11/4/18 9:46 A

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I have not noticed any great weight losses because I switched to Premium. Not even sure why they would say that ( I never saw that Ad ) because I thought Premium was only to get rid of all the advertisements that tend to slow down the Spark pages when you load them.?
I got Premium and it was worth every penny to get rid of all those ADS!

Heather~ New Brunswick~~Canada


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ANN70821's Photo ANN70821 Posts: 103
10/30/18 7:51 A

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Not sure I'll sign up for premium at this point, maybe sometime later.

If a special with a one-time fee returned, then yes, I would sign up just in case I wanted to use it at some point in the future.

ann70821


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VAMPISH98's Photo VAMPISH98 Posts: 24
10/26/18 1:08 P

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I have lost 18 pounds using the non premium website, but I seem to have hit a plateau. The ads for SparkPeople Premium say that users could lose as much as 50% more weight. Has anyone using premium noticed a big difference in weight loss since switching over? Just wondering if it is worth it to make that jump.



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GRANNIEKAT Posts: 72
10/17/18 6:04 P

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Some interesting comments. I was considering getting it but see too many saying it's not worth the monthly fee, so I will pass on it.

PACEKA1's Photo PACEKA1 Posts: 10,994
10/16/18 10:22 P

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I really enjoy Spark Coach

Kathy
Central Time Zone
*Teddy Bear: 5% Fall Challenge (2018)

"The body is a sacred garment. It's your first and last garment; it is what you enter life in and what you depart life with, and it should be treated with honor."

.....Martha Graham


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JENNMAZZA SparkPoints: (12,946)
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10/16/18 12:17 P

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It's worth it to me to skip the ads. They always take so long to load.

"LIFE IS TOUGH DARLING BUT SO ARE YOU"
"WAG MORE BARK LESS"


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MOMWANTSNOWAIST's Photo MOMWANTSNOWAIST Posts: 8,034
10/11/18 2:44 P

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I also got it at the one time fee and it is worth it to me to not see ads! I would not buy it for a recurring monthly fee,though.

In God my heart trusts. ----Proverbs 28:7

Train up a child in the way he should go, and when he is old, he will not depart from it. Proverbs 22:6

KNOW that the LORD is GOD.It is HE who made us,And we are HIS;
We are HIS people,
The sheep of HIS pasture.
Psalm 100:3
Betsy ~~~CST






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JERSEYGIRL24's Photo JERSEYGIRL24 Posts: 30,459
10/9/18 4:55 P

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I got it when it was a one time fee, and it is absolutely worth it to me. However, I don't think the one time fee is still available, and I would not buy it for a recurring monthly fee.

Leslie from NJ
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EILEENNP's Photo EILEENNP Posts: 4,955
8/28/18 3:28 P

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I guess I don't really appreciate the benefits for a monthly fee and so haven't subscribed.

Eileen


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VFAITHFUL1's Photo VFAITHFUL1 Posts: 3,400
8/2/18 4:12 P

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I would consider the one-time fee if it were still available but not the monthly. Are there more foods available on the premium feed than on the free one? I find that I need to put a lot of foods into the database.

SLIVERBULLET's Photo SLIVERBULLET Posts: 2,286
7/28/18 7:06 A

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I like it because it's a one time fee

TEAROSE22's Photo TEAROSE22 Posts: 709
7/1/18 9:38 P

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I am using SparkCoach, it is a nominal fee for the organization it provides me.
I like the discipline of having to log in daily, the topics are varied, questions answered. I am grateful everyday for SP. My ticker shows -60, but I have been on my journey without SP, then with Spark since 2012 starting at 535.
As of today I am -199.4 (these electronic scales won't let you lean and coax out thar .6 pounds)!!!! lol. . So, I need Spark and will stay here with the Coach.
Worth every penny.

"Santina Rose"
06/01/2010 535 pounds
Documented weight,
10/17/2013 began SP
Lifestyle at 395 pounds
Returning in 2018, at 353 pounds (dropping from regain of 432).
"Inaction breeds doubt and fear. Action breeds confidence and courage. If you want to conquer fear, do not sit at home and think about it. Go out and get busy!" Dale Carnegie
******************
"Love the people who saw you when you were invisible to everyone else."




 current weight: 327.2 
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6/27/18 4:40 P

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I agree with JUJU1358. I don't use the extras, I don't use a lot of what's available at Sparkpeople. But what I do use I really appreciate, and I can afford the low monthly cost for Premium. It's my way of supporting SparkPeople. And because so many cannot afford even the low cost of Premium I hope my contribution will help keep Sparkpeople going. And yeah, it's worth it just to not have the ads.

HAPPYDAZ1's Photo HAPPYDAZ1 Posts: 10,855
6/25/18 1:13 P

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I'm not a premium member but if it the only advantage is not getting all the ads, I already have an ad blocker turned on my devise so I don't get ads anyway. What other advantages are there?

HAPPYDAZ1 aka Arlene
BLC 42 - Minion Cadet Squad
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GKOCHER2's Photo GKOCHER2 Posts: 44
6/20/18 11:30 A

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In four months since joining I've lost 35 pounds, lowered all my unhealthy cholesterol levels to the "healthy" range, dropped my A1C from 13.2 to 7.5, and feel better than I have since I was forty. I pay the monthly fee (didn't see a lifetime option) more out of gratitude than anything else. But I like some of the extra reports and never tried it with ads popping up. I realize this was an old topic post but someone else might stumble upon it.

Edited by: GKOCHER2 at: 6/20/2018 (13:34)

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BIKE4HEALTH's Photo BIKE4HEALTH Posts: 14,427
6/9/18 9:32 P

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Sure is......one time fee



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SLASALLE's Photo SLASALLE Posts: 17,458
5/23/18 4:02 P

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I TOTALLY think it's worth it. I did the one-time fee for myself for a Christmas gift last year. Since I've been on SparkPeople for 13+ years, well worth it!! The limitation of ads alone is worth it to me ... but I also use Spark Coach off and on.



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CD23329218 Posts: 370
5/23/18 1:43 P

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4.99 per month... darn tootin' it's worth it. No ads is just one of the perks.

SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,126
5/21/18 6:27 A

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Coach Nicole no longer works for SparkPeople, which is why you wouldn't get a reply from her. The majority of the emails are answered by Coach Dean, myself and Coach Denise, but all are responses from someone with a degree and years of experience in health and fitness. None of them would be answered by an intern or anyone like that.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everyone on the couch."
CD8040942 Posts: 1,882
5/20/18 9:33 P

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I am going to cancel my premium subscription. I feel very misled by the "Email a Spark Coach" once a week, which is why I signed up. On the page, there are photos of the spark coaches we all know, including Coach Nicole. I had a fitness question specifically for Coach Nicole, and received a generic reply that "Coach Nicole doesn't answer emails". It was signed "A spark coach". So who are the people I am paying to email...some intern at a desk somewhere? I thought I would actually be emailing the expert coaches.

GRAVITYFIGHTING Posts: 12,539
5/17/18 7:27 P

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I don't think it is worth it and will admit I find it a bit annoying - the ads seem to have increased incredibly since premium came out!

THELUCKYWIFE's Photo THELUCKYWIFE Posts: 1,268
5/14/18 10:52 A

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I love the premium option!

Ashley


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GRAVITYFIGHTING Posts: 12,539
4/7/18 12:51 P

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I don't feel it is worth it - I have become quite good at ignoring the ads - they only bug me sometimes!

KWOOD1955's Photo KWOOD1955 SparkPoints: (101,437)
Fitness Minutes: (50,012)
Posts: 23,108
4/6/18 3:52 P

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Yes. One time fee. No pop-ups so faster display! Yes, definitely worth it!



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BLESSED2BEME's Photo BLESSED2BEME Posts: 12,077
4/4/18 11:15 A

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Premium isn't a monthly subscription. Its literally only a one time payment. I paid the one time fee a couple of years ago and it has been very worth it. The site is faster and no pop up ads. I highly recommend it.

Unless of course the one time fee was dropped as an option.

Edited by: BLESSED2BEME at: 4/4/2018 (11:17)
Trish

And we know that in all things God works for the good of those who love him, who have been called according to his purpose. Romans 8:28

Mountain Time Zone



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JKAE568's Photo JKAE568 Posts: 43
3/26/18 12:50 P

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IF the one payment a year option were still available, I would do premium in a heartbeat... but I will not hassle with a monthly subscription.... just not worth it to me to add to my bookkeeping management for "a small monthly fee". I prefer to know that I have this paid for and done, and not add to my bookkeeping issues every month. It is ridiculous not to have an option to pay by the year for the premium option ~ THAT would make it premium.



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BIKE4HEALTH's Photo BIKE4HEALTH Posts: 14,427
3/22/18 3:20 P

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Its a one time cost and NO MORE ADS. Thats worth the money in itself



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CD16571910 Posts: 14,902
2/13/18 2:50 A

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I would not pay for it because I have a problem with exercise, I have blood clots in both lungs for 2 years. I have pleurisy which led to chronic pneumonia, which led to the blood clots. I have everything now still. I also have low blood pressure & tests at the hospital show slow walking for 15 minutes raises my blood pressure by 15 points because my body has a hard time getting oxygen. Oxygen level is 94% but my lungs are doing extra work to keep it at that. I am on a university list that does a health couch program for 2 months by phone & online for free for people with chronic diseases. I also have chronic kidney disease, so I qualify. A very specialized diet & exercise individual program. Hopefully I get to start next month.

DLJONES50's Photo DLJONES50 Posts: 4,048
2/12/18 3:25 P

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It's ok. It gets rid of the ads, but other than that you get the same articles and advice over and over again. You can email a coach, but you can also look up the same information on Google.

ONTHETEAM's Photo ONTHETEAM Posts: 129
2/10/18 2:54 P

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I use the premium and it is worth it to me for the logging and reports nothing more..

I am with you in in bring VERY limited with physical activity ( And was ticked off all the videos only show already fit ppl doing them) The coaches response was not inspiring when I emailed them to say HEY ! How about you show people who are not perfect?

I do not use MY money to pay for it however, I use google play money. I take random surveys for them and they pay me for them form .10 to a dollar for some . So you can use premium for free kinda if you do this. Google "Google surveys" or search that in your google app store.Sign up and use that $$ to pay for premium.





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TWEETYSATHOME's Photo TWEETYSATHOME Posts: 45
2/9/18 2:09 P

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I hope this is the right place to do this....i'm really curious about the premium SP! My biggest hold up is the fact that usually a coach will promote exercise and with good reason, however my level of abilities is so limited. A good day for me is being able to stand up long enough to cook instead of just grabbing something. Today, I'm going to try to tackle dishes! Lol So, that factor aside, would the premium SP be useful to someone like me? Thank you in advance!! Jody



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BIGRENTMAN's Photo BIGRENTMAN SparkPoints: (308,172)
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2/8/18 9:52 A

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Some yes some no

wwwbigrentman@nerium.com


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