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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
10/8/19 9:43 A

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We still haven't received any data from Garmin on your account yet (we can only receive what they send us and they haven't sent us anything yet). Please try syncing your device to Garmin's app again and see if that will get them to send us some data. Unfortunately, we don't have any control over when they send us the data, but it usually is pretty quick after a sync, but they have been slower from time to time recently.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
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Total SparkPoints: 182,773
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RHAHNE SparkPoints: (1,038)
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10/8/19 7:42 A

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I'm using Garmin connect on my phone and it syncs with my daily activities. The desktop version of SparkPeople is where I don't see it syncing. If this is something for IT, please let me know.

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
10/7/19 10:20 P

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@RHAHNE - Have you synced your device to Garmin's app or website? Is it actually on their server and not just in the app? Sometimes it can be just in the app and not loaded into their server, so you may want to double check that you have synced your device to them so they can send us your data.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
RHAHNE SparkPoints: (1,038)
Fitness Minutes: (3,573)
Posts: 2
10/7/19 8:29 P

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New to the group and my Garmin will not Sync up.

TCANNO's Photo TCANNO Posts: 118,735
12/18/18 2:56 A

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Thanks for getting it sorted Coach Denise

Trev

Trev, Medway Towns, Kent Southeast UK

How can you know that you can't unless you have tried and failed.
Join the 10 minute exercising challenge and get exercising.

See what you are made of by joining the 10k steps day challenge.

SP UK team leader
If you have a connection with the UK came and join us


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TCANNO's Photo TCANNO Posts: 118,735
12/17/18 5:09 P

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Many thanks


Trev, Medway Towns, Kent Southeast UK

How can you know that you can't unless you have tried and failed.
Join the 10 minute exercising challenge and get exercising.

See what you are made of by joining the 10k steps day challenge.

SP UK team leader
If you have a connection with the UK came and join us


level 25
548,651 SparkPoints
HEDSTS58's Photo HEDSTS58 Posts: 18,859
12/17/18 1:09 P

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Thank you



 Pounds lost: 29.0 
0
11.25
22.5
33.75
45
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
12/17/18 1:00 P

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What I've learned about this so far is that there is an issue with how Garmin is sending us their data and only a small portion of it is being sent to us. Our team is working with them to get that resolved as soon as possible.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
HEDSTS58's Photo HEDSTS58 Posts: 18,859
12/16/18 3:17 P

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Thank you. It's been frustrating



 Pounds lost: 29.0 
0
11.25
22.5
33.75
45
ELBOURDO's Photo ELBOURDO Posts: 114
12/16/18 12:43 P

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Thanks coach

Make each day count.


 current weight: 132.4 
138
136.6
135.2
133.8
132.4
TCANNO's Photo TCANNO Posts: 118,735
12/16/18 4:06 A

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Many thanks, Coach Denise

Trev, Medway Towns, Kent Southeast UK

How can you know that you can't unless you have tried and failed.
Join the 10 minute exercising challenge and get exercising.

See what you are made of by joining the 10k steps day challenge.

SP UK team leader
If you have a connection with the UK came and join us


level 25
548,651 SparkPoints
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
12/15/18 10:41 P

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I have sent a note to our tech team to check into this for you. I know a couple months ago that Garmin was very slow in sending us data, so I wonder if that is happening again. Either way, I will post here once I have more info, which may not be until Monday when they are all in the office.

Thanks for your patience!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
ELBOURDO's Photo ELBOURDO Posts: 114
12/15/18 7:52 P

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Having the same problem won’t connect with my garmin. It says it’s connected.

Make each day count.


 current weight: 132.4 
138
136.6
135.2
133.8
132.4
TCANNO's Photo TCANNO Posts: 118,735
12/15/18 5:06 P

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Yes I have just reported this as well

Trev

Trev, Medway Towns, Kent Southeast UK

How can you know that you can't unless you have tried and failed.
Join the 10 minute exercising challenge and get exercising.

See what you are made of by joining the 10k steps day challenge.

SP UK team leader
If you have a connection with the UK came and join us


level 25
548,651 SparkPoints
HEDSTS58's Photo HEDSTS58 Posts: 18,859
12/15/18 11:13 A

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Since 11am yesterday my Garmin won't sync with this site. From the Garmin team, apparently several of us are having the same problem



 Pounds lost: 29.0 
0
11.25
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33.75
45
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