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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
10/2/19 11:10 A

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@CMAZAN51 - You signed up for that through the app, which means it is run through your subscriptions page in Google Play Store, so you will need to cancel it through there (we do not have access to your Google Play Store account, so we cannot do it for you). If you aren't sure how to do that, please see this page: support.google.com/googleplay/answer/70184
81?co=GENIE.Platform%3DAndroid&hl=en


Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

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CMAZAN51 Posts: 1
10/2/19 11:05 A

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I'm unable to locate the "cancel premium" button on your site. I did not set this up through my google account, since I used you "trial premium app" Please help

thank you

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
3/15/19 8:50 P

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I don't see another account with your email address on this account. Please let me know if you have any other possible usernames or email addresses you may have used. For the charge, is it coming directly from SparkPeople OR isn't going to Google Play or iOS app store for SparkPeople?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,768
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
W8LOSTSUCCESS SparkPoints: (0)
Fitness Minutes: (0)
Posts: 2
3/15/19 7:56 P

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Most likely I have another account here, not sure how that happened since it is under the same email address, I tried using the reset password button but of course it brought me to this account which is fairly old.. I'm currently being charged a $4.99 monthly fee. Please help

SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
3/15/19 4:57 P

SparkPeople Team Member

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I don't see a paid subscription on the account you posted here with, but if you have a different account with that and you signed up for Premium on the website, you can do the following to cancel Premium:

1. On the Start page, click to "Explore Premium".
2. Near the top of that page, click the link for "Premium Account Settings".
3. Scroll down that page and click the "Cancel Premium" button.
4. Okay any confirmation message you may see.

This will cancel future billings and cancel your subscription at the same time.

However, if you signed up for Premium through the app, the subscription is through your app store and you will need to cancel the subscription through your app store's subscription page.

Hope that helps!

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,768
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
W8LOSTSUCCESS SparkPoints: (0)
Fitness Minutes: (0)
Posts: 2
3/15/19 4:42 P

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I am trying to cancel my paid subscription but cannot find a link to do so. Please help.

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