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SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
8/19/19 12:02 P

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For those having trouble syncing their Misfit, our tech team found that even though your device is syncing to your Misfit app, it appears that it has not synced to Misfit's backend system servers. We receive our data from their servers (not from their app) so that explains why we are not seeing some of that recent activity.

One thing you can try on your end is to hard close your Misfit app, open it back up, and try syncing again. Please wait a little while (maybe an hour or so) after that to see if your steps sync to SparkPeople. If they do not display on SparkPeople, you will need to contact Misfit's support for additional help with syncing to their servers. If you wouldn't mind, please let us know if the hard close of the app works; that would help us with helping any other members who are having this same issue with Misfit.

Coach Denise


"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
8/19/19 12:32 A

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@RORYLYONS - I asked our tech team to look at your account specifically and they said that everything looked good with the connection and that while they were looking at it that data came through and was processed, it's just that Misfit is telling us there is nothing to be posted beyond 0 steps. (We can only post what Misfit sends us and if they send us 0s for everything, that is what we have to post on your account.) How are you syncing your Misfit device? Are you using Misfit's app or website? Are you using bluetooth or USB?

Coach Denise



"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
8/19/19 12:27 A

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@EO4WELLNESS - @BEHARRIS55 has data synced on their account at the moment of me posting here.

The connection looks good on the other 2 accounts. How are those two people syncing their Misfit devices? Are they using Misfit's app or website? Are they using bluetooth or USB?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
EO4WELLNESS's Photo EO4WELLNESS Posts: 23,358
8/18/19 4:58 P

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Hello there Coach Denise. We have a SP Community Team for Misfit users.

Team URL: https://teams.sparkpeople.com/Misfit

Several of the people are reporting this same problem. They include SP members @MOZERI @DIZZYLIZ14 @BEHARRIS55

Ironically I'm still having my sync happen. I thought it might possibly be an issue with the type of misfit model as there are several, however, that proved not to be true. Both @DIZZYLIZ14 and I have the same model.

Train like a beast, look like a beauty! Join us:
teams.sparkpeople.com/blogilates


level 25
354,805 SparkPoints
RORYLYONS's Photo RORYLYONS Posts: 21,206
8/15/19 10:47 A

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I already have done this Coach . As you can see nothing has changed plus sent the info to the tech at Misfit.


Spark California
The Offiical Team
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=27971

Team Leader*♥
.*♥ rory ♥ * ♥*♥*
************
"Whoever drinks the water I give will never be thirsty;
no, the water I give shall become a fountain within him


 current weight: 166.0 
200
191.5
183
174.5
166
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
8/14/19 10:22 P

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That's not what I'm asking. What I'm asking is for you to go to this page: www.sparkpeople.com/myspark/connect-your-d
evice.asp
and click the reauthorize button to the right of Misfit and then follow the prompts to reauthorize that connection. Will you please try that?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
RORYLYONS's Photo RORYLYONS Posts: 21,206
8/14/19 8:32 P

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They were contacted by email & phone.




Spark California
The Offiical Team
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=27971

Team Leader*♥
.*♥ rory ♥ * ♥*♥*
************
"Whoever drinks the water I give will never be thirsty;
no, the water I give shall become a fountain within him


 current weight: 166.0 
200
191.5
183
174.5
166
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
8/13/19 11:48 A

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Did you reauthorize on our site like I mentioned before?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
RORYLYONS's Photo RORYLYONS Posts: 21,206
8/13/19 11:40 A

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Morning Coach, I rang up Misfit yesterday to ask for their assistance spoke to Jake. They will not allow a conversation to ask the tech dept to fix a problem. I heard nothing back so I called again just now. She has upped one more day for the group, then went on only by email to let me know. Yet they have my contact info to call. So I feel another shine on from Misfit. Obviously they are too busy to consider their error. Any help Coach would be appreciated. Have a wonderful day.

Spark California
The Offiical Team
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=27971

Team Leader*♥
.*♥ rory ♥ * ♥*♥*
************
"Whoever drinks the water I give will never be thirsty;
no, the water I give shall become a fountain within him


 current weight: 166.0 
200
191.5
183
174.5
166
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
8/12/19 11:58 A

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Everything still looks good on this end of things. Did you try reauthorizing your connection on your Fitness Tracker page?

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
RORYLYONS's Photo RORYLYONS Posts: 21,206
8/12/19 11:31 A

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Hi Coach is there anyway sp can resolve this with misfit? Every step is on my phone but not getting to sp. Thanks have a great Monday.

Spark California
The Offiical Team
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=27971

Team Leader*♥
.*♥ rory ♥ * ♥*♥*
************
"Whoever drinks the water I give will never be thirsty;
no, the water I give shall become a fountain within him


 current weight: 166.0 
200
191.5
183
174.5
166
SP_COACH_DENISE's Photo SP_COACH_DENISE Posts: 43,598
8/11/19 1:46 A

SparkPeople Team Member

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Everything looks good on our end. Is your data showing up on Misfit's site or app? If not, please try to sync it to Misfit again. If you have, please try reauthorizing the connection by going to your Fitness Tracker page, click on the button to connect devices/apps, then click on the reauthorize button for Misfit and follow the prompts. Once that is done, try syncing your device to Misfit again and hopefully that will force a sync from Misfit to us.

Coach Denise

"Obstacles don't have to stop you. If you run into a wall, don't turn around and give up. Figure out how to climb it, go through it, or work around it." - Michael Jordan

Searching for a buddy? Try using the search feature in the SparkPages section.

www.sparkpeople.com/myspark/
groups.asp


Total SparkPoints: 182,773
150,000
162,499
174,999
187,499
199,999
SparkPoints Level 21
RORYLYONS's Photo RORYLYONS Posts: 21,206
8/10/19 4:48 P

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Can you find out why my misfit has not been syncing my points since Tuesday? Thanks for your help......

Spark California
The Offiical Team
www.sparkpeople.com/myspark/groups_i
ndividual.asp?gid=27971

Team Leader*♥
.*♥ rory ♥ * ♥*♥*
************
"Whoever drinks the water I give will never be thirsty;
no, the water I give shall become a fountain within him


 current weight: 166.0 
200
191.5
183
174.5
166
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