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SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,113
11/16/17 12:57 P

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I'm sorry. Send an email to support@vhx.tv with the details. If they don't respond or don't refund it, please let me know and I'll pursue it further.

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
ALYSSAMARIE85 Posts: 14
11/16/17 12:27 P

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Coach Jen, I was also just charged 4.99 today after the 7 days.

JOVEYLYNN Posts: 3
11/10/17 5:23 P

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I sent it to you.. thank you so much for helping me with this.

SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,113
11/10/17 4:38 P

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Sorry, I should have provided that before: jen@sparkpeople.com

Thanks,

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
JOVEYLYNN Posts: 3
11/10/17 4:32 P

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I cannot... it will not let me. Do you have an email address I can send it to?

SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,113
11/10/17 6:32 A

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Can you send me a copy of that charge so that I can talk to them about it? You definitely shouldn't be charged until the 4 weeks are up.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
JOVEYLYNN Posts: 3
11/9/17 9:29 P

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I see your posts about 4 weeks free.. My cc was charged 4.99 yesterday.

SPARK_COACH_JEN's Photo SPARK_COACH_JEN Posts: 67,113
11/8/17 6:07 A

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The 7-day information is a typo that FitFusion is unable to correct on their end. It is a 4-week free trial, and after that period ends you will be charged unless you cancel. Sorry for the confusion.

Coach Jen

"You may have a fresh start any moment you choose, for this thing that we call "failure" is not the falling down but the staying down." Mary Pickford

"No matter how slow you go, you are still lapping everybody on the couch."
MONI0709's Photo MONI0709 Posts: 1,014
11/7/17 12:08 A

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Ditto. I thought it was supposed to be free. Once they have my information, if I don't cancel on time, they will charge me and I don't want to join any monthly type of program.

Life is short...wear heels!

I am loving working out... it's a top priority now. It helps that my daughter loves the kid gym provided and asks to go often! Thanks 24 hr Fitness!

Height: 5'2"
Shape: Kickin' Latina Curves
Goal: Wear a 2 piece for the first time in my life
Inspiration: my beautiful 4 year old that watches me like a hawk. She is taking tumbling and ballet...I want her to learn from me the proper balance of nutrition


 Pounds lost: 1.0 
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MIMMA_'s Photo MIMMA_ Posts: 7,483
11/6/17 7:49 P

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I got the same thing. Not impressed.

The time to do this is now - not tomorrow, not next week, not next month. Now.


 current weight: 277.5 
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TAXI23GIRL's Photo TAXI23GIRL Posts: 80
11/6/17 9:29 A

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When I click on the link for the Day 1 video I am routed to FitFusion site and can only see a description of the video. I am asked to enroll in a free trial which explains:"After your free 7 day trial, your card will be charged $5.00 per month for the first 6 months (a 50% discount). It will be charged $9.99 per month thereafter."

Am i missing something? The advertisements for the challenege say it is free.

Flexing my inner butterfly


 current weight: 190.0 
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